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Hand holding phone showing excellent placement for a wall-mounted Onelink devicePhone app confirms excellent placement beside a wall-mounted Onelink device

First Alert Onelink Secure Connect  • Declassified
The connected-device app for First Alert's home safety ecosystem

Red "FIRST ALERT" text on green background

Client since 2018

Challenge

Next Generation Home Safety

First Alert, a well-known leader in home safety and security systems, wanted to create a seamless experience for the next-generation connected home. After acquiring Luma, creator of the first intelligent WiFi mesh system, First Alert needed to integrate the new technology with its current product offerings. The company turned to L+R for its expertise and strategy.

Children running indoors under a wall-mounted Onelink device; phone shows network alertsSplit view of children near wall device and phone showing network scan alerts
Solution

Technology-Enabled Design

L+R supported the First Alert product team by creating a seamless digital customer experience, which was designed to protect customers’ homes from both physical dangers, such as carbon monoxide poisoning, fire, and burglary, as well as digital dangers like cyberattacks, device viruses, inappropriate content.

Collage of Wi-Fi app on tablet and white mesh networking devicesThree-panel collage of tablet Wi-Fi app and white mesh network devices

From Roberto

Smart Home technology is alive and well, and its future boom will be significantly driven by the mobile revolution.”

Roberto Ranucci

Strategist   •   L+R

Head-and-shoulders portrait of a man in a dark blazer on a green background

Roberto Ranucci

Strategist   •   L+R

Impact

Leading Connectivity

After OneLink Connect was successfully announced at CES in Las Vegas to an audience of 180,000 attendees, it was launched across the country at thousands of retail stores. OneLink Connect was also named the winner of the Best Home Technology Product Award, selected as the PC Magazine Editors’ Choice, and featured in Good Housekeeping.

The Bottom Line

First Alert Onelink Secure Connect brought smart-home safety into a more connected consumer experience. The larger challenge is making advanced functionality feel dependable when trust matters most. The L+R method is to connect strategic design, technical execution, and craft so new technology becomes a business advantage, with AI supporting the work only when it adds utility. If your connected product needs clarity and confidence, our team can help connect the pieces.

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