Sincerely, Hilton  • Declassified

An employee experience platform with robotic handwritten notes for Hilton

Hilton approached L+R to strategize and develop an employee experience platform to support its owners worldwide. Featuring a visually appealing dashboard that enables corporate Hilton employees to write and mail customized pen-written cards via the USPS to their colleagues. The platform integrates innovative technology from robotic handwriting innovators such as Handwrytten to ensure that each card conveys the personal touch and style of the writer through its pen strokes and pressure. Hilton owner’s are alerted of their colleagues birthdays, religious holidays, and life/job announcements and provided customized, on-brand stationery designs to mail.

Sincerely, Hilton used robotics and software to make employee recognition feel personal at scale. The broader challenge is bringing technology into relationship-driven work without stripping out the human signal. L+R's role is to make new technology useful through strategic design, technical execution, and meticulous craft, using AI as a focused collaborator instead of a headline. If your employee experience needs both efficiency and care, our team can help connect the pieces.